Order Processing
All orders placed on Sybil Voyage are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been successfully placed and another notification when your order has been shipped.
Shipping Methods
We use trusted courier partners to ensure your products are delivered safely and securely. Depending on your location, the courier service used may vary to provide the best possible delivery experience.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package on the courier’s website and monitor its journey to your address.
Order Accuracy & Packaging
We take great care to pack your items securely and ensure your order is accurate. If there are any discrepancies or issues with your order upon delivery, please contact us immediately at [email protected].
Missing or Lost Packages
If your tracking number shows that your package has been delivered but you have not received it, please reach out to us within 48 hours of the marked delivery time. We will coordinate with the courier service to investigate the issue and provide assistance.
Damaged Packages
If your package arrives damaged, please notify us within 48 hours of receipt. Provide clear photos of the damage and the packaging. We will review the claim and work to resolve the issue promptly.
Contact Us
If you have any questions about your shipment, feel free to reach out to our support team [email protected].